GKRb
Av`k© e¨e¯’vc‡Ki wK iKg ¸Yvejx _vKv DwPZ
e¨e¯’vcbv‡K
†K›`ª K‡i M‡o D‡V Ges AvewZ©Z nq e¨vs‡Ki e¨e¯’vcbv| e¨vs‡Ki
e¨e¯’vcbvi gvb e¨e¯’vc‡Ki gv‡bi mv‡_ IZ‡cvZfv‡e
RwoZ| e¨e¯’vcK my‡hvM¨ n‡j e¨vs‡Ki mvwe©K e¨e¯’vcbv DbœZgv‡bi
n‡Z eva¨| Avi e¨e¯’vcK my‡hvM¨ bv n‡j e¨vs‡Ki e¨e¯’vcbv
wKQy‡ZB AvKvw•¶Z gv‡bi n‡Z
cv‡i bv| †gvU K_v, Av`k© e¨e¯’vcK Qvov Av`k© e¨vsK M‡o †Zvjv
m¤¢e bq | ZvB e¨e¯’vcK‡K n‡Z n‡e
me©¸‡Y ¸Yvwš^Z |
1.
GKRb e¨e¯’vcK‡K n‡Z n‡e Abvwej ¯^”Pwi‡Îi AwaKvix |
wZwb n‡eb Av`k© PwiÎevb e¨vw³i
weg~Z© iƒc| wZwb Ae¯’vb Ki‡eb ˆbwZKZvi m‡e©v”P †mvcv‡b|
GKwU kvLv‡K Av`k© Avw_©K
cÖwZôv‡b cwiYZ Ki‡Z n‡j e¨e¯’vcK‡K
Aek¨B G gv‡b DbœxZ n‡Z n‡e| RbM‡Yi mÂq e„w×, wkí I evwYR¨
A_©vqb , Kg©ms¯’vb, cyuwR ms¯’vb , `vwi`ª we‡gvPb, †eKviZ¡
`~ixKiY, K…wli DbœwZ , m‡e©vcwi MYgvby‡li
A_©‡bwZi Kj¨vY I mg„w×B
n‡e Zvi j¶¨| Zvi cÖkvmb mnKgx©w`M‡K †Kej
†mevagx© g‡bvfv‡ei wfwˇZB M‡o †Zvjvi
†Póv Pvjv‡eb| e¨vw³MZfv‡e
wZwb ‡hgb †mevgyLx n‡eb, †Zgwb †MvUv cÖwZôvbwU‡KI
wZwb †mevgyLx Kiv Rb¨ m‡Pó n‡eb|
2. Av`k© e¨e¯’vcK n‡Z n‡j Zv‡K Aek¨B GKRb AwfÁ e¨vsKvi
n‡Z n‡e| e¨vs‡Ki wbqg, k„•Ljv I c×wZ m¤ú‡K© Zvi cÖPzi Ávb
_vK‡Z n ‡e| A_©bxwZ I e¨vswKs m¤ú‡K© Zvi e¨vcK Ávb I
my¯úó aviYv _vKv PvB| A_©‰bwZK Rxe‡bi wewfbœ w`K I wefv‡Mi
mg¨K Ávb _vKv `iKvi | wewfbœ
A_©‰bwZK I e¨vswKs wel‡q ÁvbMf© Av‡jvPbv
†ck KiviI †hvM¨Zv
_vKv cÖ‡qvRb | e¨vs‡Ki
wewfbœ Abyôvb I e¨vs‡Ki
evB‡i wewfbœ
†mwgbvi I Av‡jvPbv
mfvq wZwb e³e¨ †ck K‡i
RbMY‡K mÂqx g‡bvfve MVb
mgqgZ wewb‡qvM
cwi‡kva I e¨vswKs
wbqg-Kvbyb †g‡b Pjvi Af¨vm
m„wó‡Z DØy× Ki‡eb, e¨vsK †mev‡K RbwcÖq Kivi cÖqvm Pvjv‡eb
Ges e¨vs‡Ki my‡hvM
myweav m¤ú‡K© RbMY‡K AewnZ Ki‡eb |
3. wZwb n‡eb e¨vswKs Abykvmb cÖeZ©‡b Av‡cvlnxb | e¨vw³MZfv‡e
wZwb wbôvi mv‡_ e¨vs‡Ki wbqg-Kvbyb cvjb Ki‡eb| †Kvb Ae¯’v‡ZB
wZwb e¨vswKs wbqg-Kvby‡bi mv‡_ mvsNwl©K †Kvb KvR Ki‡eb bv| e¨w³MZfv‡e
e¨vswKs Abykvmb cvjb Ki‡Z wM‡q hw`
e¨_©Zvi cwiPq †`b , mvgwóKfv‡e e¨vswKs wbqg-Kvbyb
cÖeZ©‡bi wn¤§Z Zvi bv _vKviB K_v| Av`k© e¨vsK kvLv Mo‡Z
n‡j Zvi mnKgx©‡`i e¨vswKs wbqg Kvbyb cy‡ivcywi †g‡b Pjvi Af¨vm
M‡o Zzj‡Z n‡e|
4. AvgvbZ †h‡nZz e¨vs‡Ki Rxebx kw³, †m‡nZz Av`k© e¨e¯’vcK
kvLvi Avgvb‡Zi cÖwZ me mgq bRi ivL‡eb
| AvgvbZ hv‡Z DˇivËi e„w× cvq †mw`‡K m‡Pó n‡eb| Avgvb‡Zi
j¶¨gvÎv AR©b I avi‡Y wZwb _vK‡eb m`v Zrci| GRb¨ kvLvi mKj Kgx©evwnbx‡K
mgfv‡e cÖ‡Póv Pvjv‡Z DØy× Kiv e¨e¯’vc‡Ki Ab¨Zg KvR|
AvgvbZ Avni‡Yi D‡Ï‡k¨ `xN© w`‡bi g~j¨evb MÖvnKe„‡›`i
m‡½ kvLv e¨e¯’vcK GKvš—fv‡e †hvMv‡hvM i¶v Ki‡eb Ges cÖ‡qvRb
†ev‡a gv‡S gv‡S ˆeV‡Ki e¨e¯’v Ki‡eb|
5.
e¨e¯’vcK‡K n‡Z n‡e cwiKíbvwe` | kvLvi AvgvbZ j¶¨gvÎv
AR©b, wewb‡qvM weZiY , eûgyLxKiY,
jv‡fi j¶¨gvÎv AR©b, AvU‡K cov wewb‡qvM Av`vq, kvLvi
cwi‡ek my›`iKiY, kvLvi gv‡bvbœqb,
cÖ‡qvRbxq DcKiYmsMÖn, Kgx©‡`i †ckvMZ I e¨enviMZ
gv‡bvbœ‡qi Rb¨ mycwiKwíZ
KvR nIqv cÖ‡qvRb| cwiKwíZ
KvR MwZgq nq|
AcwiKwíZ KvR myô I
mymgwš^Zfv‡e m¤úbœ nIqv m¤¢e bq| mKj Kv‡Ri
cwiKíbv cÖYqb e¨e¯’vcK‡KB Ki‡Z n‡e|
6. Av`k© e¨e¯’vcK Zvi `vwqZ¡ I KZ©e¨ m¤ú‡K© _vK‡eb
m`v m‡PZb| wZwb gv‡S gv‡S kvLvi
mg~`q bM` UvKv MYbv K‡i †`L‡eb| cÖwZw`‡bi K¨vk eyK Kvg
†Rbv‡ij †jRvi †PK Ki‡eb Avi LwZ‡q
kvLvi mKj fvDPvi cix¶v
K‡i fvDPvi me ai‡Yi Awbqggy³ ivLvi
e¨vcv‡i m‡Pó
n‡eb| ‡jRvi/Kw¤úDUvi kxU †PwKs wbqwgZ n‡”Q wKbv Zv Z`viK Ki‡eb|
kvLvi Avq-e¨v‡qi cÖwZ bRi
ivL‡eb| D‡jL‡hvM¨ bxU jvf/j¶¨gvÎv AR©b Ki‡Z
cv‡i †mRb¨ cÖ‡qvRbxq c`‡¶c †b‡eb| gvmv‡š— ev `yÕgvm
Avš—i ¸`vg cwi`k©b K‡i gvjvgvj
cwigv‡Yi mwVKZv hvPvB Ki‡eb|
7.
e¨ve¯’vcK n‡eb GKRb `¶ wnmve i¶K| kvLvi
hveZxq MÖvnK wnmve, †jRvi , eyKm, †iwRóªvi, K¨vkeyK,
mvewmwWqvixmn wewea †jRv‡ii wnmve mwVKfv‡e, i¶Yv‡e¶‡Yi `vwqZ¡
Zvi| Old Record msi¶‡Y wZwb cÖ‡qvRbxq
e¨e¯’v †b‡eb| wZwb wnmve wefv‡Mi mnKg©x‡`i
gva¨‡g Gme KvR Kiv‡eb| wKš‘ wb‡R wnmve i¶Y m¯ú‡K©
¯^”Q Áv‡bi AwaKvix bv
n‡j Gme KvR myôyfv‡e Kiv‡bv
m¤¢e bq| G †hvM¨Zv bv _vK‡j wZwb wnmvei¶‡Yi
e¨vcv‡i myôz Z`viKx‡Z e¨_© n‡eb| Av`k© kvLv e¨e¯’vc‡Ki
hy‡Mvc‡hvMx Computer
Ávb _vKv Avek¨K|
8.
MÖvnKiv e¨vs‡Ki m¤ú` | ZvB MÖvnK †mevi gv‡bvbœq‡b e¨e¯’vcK
me mgq kvLvi mKj Kgx©‡`i
DØy× Ki‡eb| mnKgx©‡`i ¯§iY Kwi‡q
†`‡eb ‘Courtesy costs nothing but pays heavily’ --†mŠRb¨
cÖKv‡k LiP †bB, wKš‘ Gi
g~j¨ A‡bK †ewk| kvLvi
MÖvnK‡`i K_v ˆah© mnKv‡i kªeY, Zv‡`i
cÖwZ h_vh_ ¸i“Z¡ Av‡ivc, bgª e¨envi cª`k©b, Zv‡`i Kvh©vw`
Z¡wir I wbf~©jfv‡e m¤úv`b,
mü`qZvi mv‡_ Dc‡`k `vb,
K_v KvUvKvwU I gZwe‡iva cwinvi, m‡ev©cwi D`vi , m`q, eÜzc~Y© I
AgvwqK e¨env‡ii gva¨‡g kvLvi MÖvnK‡`i
mš‘wó weavb wbwðZ Kiv Av`k© kvLv e¨e¯’vc‡Ki Ab¨Zg KvR| Av`k©
e¨e¯’vcK kvLvi wewkó MÖvnK‡`i
Rb¨ Personalised Service wbwðZ
Ki‡eb| kvLvi MÖvnK †mevi †PZbv me mgq
RvMi“K ivLvi Rb¨ Monthly
Customer Service Day cvjb
Kiv †h‡Z cv‡i| kvLvq Awf‡hvM
ev· I gš—e¨ kvLv _vKv PvB | cÖvß Awf‡hvM I civg‡k©i wfwˇZ
Av`k© e¨e¯’vcK `ª“Z mgm¨vi mgvavb wbwðZ Ki‡eb| Awf‡hvMKvix/civgk©`vbKvix‡K
cÖ‡qvR‡b ab¨ev`cÎ Bmy¨ Ki‡eb/K…ZÁZv cÖKvk Ki‡eb| (Pj‡e)
cÖwZ‡e`Kt
†gvt
gvndzRyi ingvb
fvBm
†cÖwm‡W›U
wbix¶v
I cwi`k©K wefvM
Bmjvgx
e¨vsK evsjv‡`k wjt
cÖavb
Kvh©vjq , XvKv|
myÎ
t gvwmK e¨vsKvi
